SHOP WITH CONFIDENCE AT SB STORE

At SB Store, your satisfaction is our priority. We offer a 7-day return or exchange policy for all purchases made through our website (www.sbstore.com.pk) or the SB Store App. Our goal is to make grocery and household shopping easy, affordable, and dependable — all across Faisalabad.

SHIPPING & DELIVERY POLICY

SB STORE BRANCHES (Faisalabad Only)

SB Store – Narwala Road, Gulberg, Faisalabad
SB Store – Sargodha Road, Faisalabad
SB Store – Hariawala Chowk, D-Ground, Faisalabad

? We currently deliver only within Faisalabad.

DELIVERY TIMINGS

Delivery Hours: 10:00 AM to 10:00 PM (7 days a week)
Orders placed after 9:00 PM will be processed the next day

DELIVERY CHARGES

Free Delivery Home Delivery
Rs. 50 delivery fee for orders below Rs. 1,000

DELIVERY POLICY DETAILS

Service Area:
SB Store provides home delivery exclusively within Faisalabad.

Order Fulfillment:
Your order will be dispatched from the Nearest SB Store branch based on your address.

Delivery Confirmation:
Deliveries are confirmed directly by the rider through verbal acknowledgment or phone call. Once confirmed, SB Store is not responsible for any claims regarding non-receipt or missing items.

Customer Information:
Please provide accurate name, address, contact number, and nearby landmarks to ensure successful delivery.

Missed Delivery:
If delivery is missed, our team will contact you to reschedule. No extra charges apply for a second attempt.

Delays:
Delivery may be delayed due to weather, traffic, or unforeseen issues. Customers will be updated via WhatsApp or phone call in such cases.

RETURN & EXCHANGE POLICY

? Return or exchange allowed within 7 days of delivery
? Items must be unused, undamaged, and in original packaging
❌ Non-returnable: Perishable food, hygiene products, or damaged items due to customer mishandling
? To request a return or exchange, contact us at 0310-8555247

GOODS NOT RECEIVED / MISSING ITEMS

Definition:
Applicable when an order is not delivered or is received with missing items.

Reporting Period:
Must be reported within 24 hours of delivery.

Verification Process:
SB Store confirms delivery status using internal records and direct rider feedback. Once the rider has confirmed the order was delivered, it will be treated as fulfilled.

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