SB STORE CUSTOMER SUPPORT POLICY

At SB Store, we are committed to providing a smooth and satisfying shopping experience for all our customers. Our dedicated support team is here to help you with any issues related to orders, returns, delivery, or general inquiries. 

SUPPORT TIMINGS

? Available Every Day: 10:00 AM to 10:00 PM
? Contact Number / WhatsApp: 0310-8555247
? Website: www.sbstore.com.pk

You can also reach out through the SB Store App (available on Google Play Store and Apple App Store).

SUPPORT SERVICES OFFERED

1. Order Assistance

·       Help placing orders online or via the app

·       Guidance on product availability and prices

·       Updates on order status

2. Delivery Inquiries

·       Estimated delivery time updates

·       Branch-specific dispatch coordination

·       Help with missed or delayed deliveries

3. Returns & Exchanges

·       Support for initiating returns or exchanges within 7 days

·       Clarification on return eligibility

·       Coordination for item pick-up or in-store exchange

4. Payment & Billing Issues

·       Assistance with payment confirmation

·       Help resolving billing errors

·       Receipt and invoice requests

5. Product or Service Complaints

·       Reporting missing or damaged items

·       Feedback on products or rider behavior

·       Issue resolution within a reasonable timeframe

COMMITMENT TO RESOLVE

We aim to resolve:

·       Minor queries: Within 1–2 hours

·       Order or delivery issues: Within 24 hours

·       Returns and complaints: Within 2–3 working days

Our team will stay in touch throughout the process via call or WhatsApp, and all issues will be handled with professionalism and transparency. 

IMPORTANT NOTES

·       Support is currently available only for customers in Faisalabad

·       Please provide your order number, contact name, and delivery address when reaching out for faster assistance

·       For urgent matters, always prefer WhatsApp or direct call (0310 8555247)